Returns & Exchanges

At Swatched, we want you to love every shade you shop; if a product isn't the perfect match, you can return or exchange it within 30 days of delivery. Please ensure all items are in their original packaging and meet our gently-used hygiene standards for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the beauty products in their original boxes and use the prepaid shipping label provided via email.

• 3.
  Drop Off Your Package

  Hand your package to the designated carrier or drop it off at any authorized shipping location near you.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will issue a refund to your original payment method within 5-7 business days.