Frequently Asked Questions
Everything you need to know about your next beauty haul.
How do I know which shade is right for me?
We provide high-definition swatches on multiple skin tones for every product. If you're still unsure, check our 'Shade Finder' tool or contact our beauty experts for a personalized recommendation.
What is your return policy on opened cosmetics?
For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact us immediately for a replacement.
Are your products cruelty-free and vegan?
We prioritize ethical beauty. The majority of our range is cruelty-free and vegan; you can find specific ingredient lists and certifications on each individual product page.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up sooner.
Do you ship internationally?
Yes, Swatched ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team via live chat.